Thursday, January 9, 2014
Interview for an insurance call center job/ Charles Chuang
Interview for an insurance call center job/ Charles Chuang
The night before yesterday, a manager called for my son Arthur for a position
at an insurance call center about 40 miles northeast from here. I answered the
call and expressed my interest. I asked him if age 66 was alright. Of course he
answered yes. In this country, the employers cannot discriminate age, sex,
sexuality, and race etc ; therefore, proclaim an equal opportunity employers.
I did drive 40 miles to the building for interview, first I needed to fill out my
application form on a computer. It was very detail and made me a little bit
uncomfortable, such as had you been disobedient on the previous jobs,
had you resigned under the pressure of termination etc. I rarely resigned by
myself because the job had been very difficult to come by. I always stay until
the termination end. This is why I felt offended. One interviewer told me the
pay was $13/hour plus some commission about $300 a month. I figured it out
that was a difficult job for me to take especially was no longer a young man.
I like to guess what is going on in this industry. I believe that some big insurance
Companies regularly purchase the others and request some customers service
to retain these business, then ship the customers to some contractors such as
this interviewer’s firm. Let them provide the customer service as well as new
business quotations. The MBA can figure out how much to pay to the call center
employees in order to make a profit. Most of the corporations in the U.S. are
driven by profit. If there is no state insurance regulation, this kind of call center
would be in India and Philippine. I did see one insurance company utilized its
Irish technical center to do an insurance quote for an agent in the U.S. market
Place.
I comforted myself that this was all because my lack of professional skill when
I was young at school. Luckily I made it through an insurance career in the early
years. I saved and very care on spending. I also like to help my children to make it
in this very competitive society.
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