Monstserrat is strange to me.

Dear Sir,

I was stopped at a station to board a light rail train to

the top of Montserrat because the staff members told me

to buy another ticket yet I thought that I had already purchased

a Trans Montserrat for 29.50 Euros in order to complete my

journey. I had presented my receipt to two of your lady employees

for help. They all indicated that I had to purchase another ticket

to go up, then I decided to go down to Pl.Espayna where I made the 

purchase. Montserrart is strange to me.

A male employee told me that was it because I presented a MTA

subway ticket to station employee at the station up to the foot of

Montsserrat and that was it, ya esta. Those two employees could not

recognize the different type of pass from Autoritat del Transport 

Metropolita and TransMontserrat, they are two different companies

don't you think? How can I get up to the TransMontserrat rain to the 

top with a ATM pass? It must be that I am confused with so many

system in this foreign city. If she would kindly tell me that was a wrong

ticket when I show her the 29.5 Euro receipt, I would check the right

ticket on my other hand next to the ATM ticket, then I can finish my

going up trip.

I formerly register my complaint to you for such unfair treatment to a

foreign customer. I paid my due and failed to provide the proper ticket

therefore I was rejected for one part of the service. I am also going to

file a proper complaint to Citi Master card to get that portion of service

fee refund it to me.

Sincerely yours,

Jien Hua Chuang

Comerc 329968523

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Tran 00005 A0000000041010

Aut 187930

Op 025789