Product warranty/Carlos Pueblo
A weed
trimmer which I used at Michelle’s yard won’t start and she generated
an order
receipt for me to apply a product warranty at the Home Depot. I know
where to go
to find the service station on I-10 Store. 8 months ago, I broke her
old trimmer
and got it repaired at the same store while she ordered another one
in Austin;
therefore, this new one is within one year and under warranty. I am
very
impressed with the American business marketing of product warranty and
they mean
it. It is one of the reason why the U.S. is so prosperous.
Once the
mechanic at the rental shop noticed my warranty situation, he asked me
to call
directly to the toll free number on the receipt to report the claim. I got the
idea how to coordinate
with the representative. When I returned home, her e-mail
arrived. I
have to take photos of the battery, charger, and the trimmer stick. The
mechanic
identified the problem of melting electrode plastic adjacent to the metal
portion caused
the short that won’t start the engine. Within four days of her evaluation
, I received
her approval of new set of battery and charger. I shall expect to receive
both in 7
business days.
I assume
that she order the parts from another warehouse inside the U.S. territory.
The product
is made in China, her company put the merchandise on Home Depot’s
shelf or
website for marketing. If it under warranty, there is another office to serve
that need
while after warranty items, the Home Depot’s rental shop can order the
parts and
fix it with a cost. Most customers would forget the high cost repairmen
and purchase
a new one. The plastic head of the first trimmer is $80 to fix it and I
estimate the
cost of battery replacement is more than $100 while a new one on
sale is
$153.
Once I overheard
Michelle’s job was helping a huge computer manufacture company
to organize
the return items under warranty. They have been lost track via shipping
and very
difficult to be audited. She let the company after 3 years and back to her
original
consulting firm to do something different from the previous venture. I am
really
amazing with the warranty idea of marketing such as electrical trimmer and
how about a
new vehicle. Of course, many name brands manufacturers have certain
confidence
to guarantee their products through their product warranty, one year, three
years, or
even 10 years bumper to bumper limited warranty. Even some kinds of
repairmen,
the shop offers three months or life time warranty. It is a good business
practice.
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