Customer service/ Carlos Pueblo

Customer service/ Carlos Pueblo

American are good at business, making business prosper due to good

customer service. Recently, I have had several encounter with different

companies customer service personnel s including, banks, security firms,

and a semi-governmental insurance company.

It isn’t that smooth while I am on my process to make some cash bonus

by some money transfer. First, I pay a fee $670 for two short term credit

card loans which have been done in a matter of 15 minutes each and within

two days the fund are in my checking account. This is the efficiency of banks.

Once I found a new account opening bonus, I have to move the fund from

three bank accounts, deposit checks to my son’s checking account in order

to be draft to his newly open saving account which would be provided a

bonus of $500. I went to close a zero percent checking account and got a

bank check payable to me because the check could not be payable to the other.

I must deposit the check to my checking account and ask Amy to loan me the

same amount of fund to Arthur’s checking account. It is because that the fund

must be available quickly for an automatic draft from the new bonus account.

Secondly, I write a check payable and deposit to Arthur’s checking account from

The fund which I have had the loans from credit cards. The problem is that the

clerk makes an error input for the amount to be deposited. Once I found out the

error, it is said that the matter would be solved next Monday.

Monday, I received an e-mail from the new account that a draft attempt was returned.

I fully understand that means two penalties will be issued from both banks involved,

Yet I am very confidence that the penalty can be waived or pardoned. I have been on

the phone with the customer service of the bank all the time. I explain the deposit input

error and the sincerity of my effort; however, there is a 10 business days limit to get

the bonus and I must response fast to get it close. With the bankers’ help, I finally

understand the procedure and the logic behind it. I must confirm a two small deposit

with Arthur’s checking account and respond it to complete a primary external transfer

account to move the deposit fund to the bonus account. Most people would give up

such hassle yet I seem to enjoy it.

One day on the morning walk, Amy mentioned that she received a bonus check of $600

by moving her security accounts to another security firm. She got the idea and help by

her daughter. I could not resist of such bonus and decided to move. The procedure is

done by internet application by filling up an application and wait for the approval. The

new firm sends an e-mail to confirm the submission and an additional question is asked

to call a new customer service. Once that call is made, the application is approved. I

can log in to my new account and make a request to transfer the necessary fund. The

old firm sends an ambiguous e-mail threaten to close my existing account. I call back

to the toll free number to explain that I still wish to keep some funds with the company.

The representative is quite understandable for my $600 bonus and recommends me for

a free continue education for trading stock and investment strategy.

At this time every year, I have had two windstorm policies to be served for renewal.

This is a semi-governmental insurance company which requires every renewal policy

to be evaluated as a new application through every underwriting details. This year

the company updates it’s renewal procedure on internet. I run into a problem with

a premium finance e-signature. The internet application is stopped. Once I get it

done, I ask a question to a wrong clerk and get a misunderstanding. I advise my insured

to mail in her check directly to the firm in Austin, Texas. A day before yesterday, a

telephone message from the firm indicates that the firm receives the premium and

asks me to upload the premium finance agreement. I am really not that good at this

kind of maneuver and my son is sleeping; therefore, I call for a help from a customer

service. The clerk is stocked with my ignorance of modern day computer technology.

I am in panic and request for another clerk to help me that he finally agrees.

A manager calls back and tries to understand the situation. I apology for the trouble

and gladly inform him that it is solved. While I am waiting for his call back, I check

all my save files, couple thousands of photos, blog files, and others, I locate the

download e-mail file with Adobe mark on it. Fortunately, I am able to upload the file

in order to satisfy the company. I call back again with several customer service clerks

to verify and additional help to complete the internet application.